Shipping Policy:

Processing Time:

• Orders are typically processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods and Delivery Time:

• We offer standard ground shipping through UPS or other regional carriers depending on your delivery location.
• Estimated delivery time is between 5-10 business days from the date of shipment, depending on your location. Please note that delivery times are estimates and not guaranteed. In rare cases, there may be delays due to unforeseen circumstances at the warehouse or carrier level.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and the weight of your order. Occasionally, we offer free shipping promotions, which will be clearly communicated on our website.

Tracking Your Order:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

International Shipping:

• At this time, we only ship within the [Country Name, e.g., United States]. We do not offer international shipping.

Shipping Issues:

• If your order has not arrived within the estimated delivery timeframe, or if your tracking information shows that your order has been delivered but you have not received it, please contact our customer service team at [Customer Service Email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Return and Exchange Policy

Final Sale:

• Please note that all products sold on our website are final sale and are not eligible for returns or exchanges. We recommend reviewing all product details, including sizing and descriptions, before completing your purchase.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us at fefiandlola@gmail.com within 7 days of receiving your order. Be sure to include your order number, a description of the issue, and photos of the damaged or defective item. We will review your case and provide a resolution, which may include a replacement or store credit, at our discretion.

Contact Us:

• For any questions or concerns regarding your order, please reach out to our customer service team at fefiandlola@gmail.com. Respond could take up to 48 hours. Our team is available to assist you Monday through Friday, from 10:00am to 6:00pm EST.